Effective Date: 05/04/2025
Last Updated: 04/04/2025
Welcome to Ceylonta Holidays (“Company,” “we,” “our,” or “us”). By using our website and services, you agree to comply with and be bound by these Terms and Conditions.
1. Booking & Payments
All bookings are subject to availability and confirmation.
A deposit/payment is required to confirm your reservation.
Final payment must be made by the due date specified during booking.
We accept payments via [Payment Methods: Credit Card, Bank Transfer, etc.].
2. Cancellation & Refund Policy
Cancellation requests must be made in writing via email.
Cancellation fees apply based on the time of cancellation before departure:
More than [3] days before departure: [75]% refund.
[3-5] days before departure: [50]% refund.
Less than [3] days before departure: No refund.
Refund processing time may take up to [3] days.
3. Travel Documents & Requirements
Travelers are responsible for ensuring they have valid passports, visas, and any other required travel documents.
We are not responsible for any delays or cancellations due to incomplete travel documents.
4. Travel Insurance
We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, and other unforeseen circumstances.
We are not liable for any losses incurred due to lack of travel insurance.
5. Changes to Itinerary
We reserve the right to modify itineraries due to unforeseen circumstances (e.g., weather, government regulations).
If a major change is necessary, we will inform you as soon as possible.
6. Responsibilities & Liabilities
We act as an intermediary between travelers and service providers (hotels, airlines, transport services).
We are not liable for any loss, injury, or damage due to third-party services.
We are not responsible for delays, accidents, natural disasters, or force majeure events beyond our control.
7. Traveler Conduct
Travelers must follow local laws and respect cultural norms.
We reserve the right to remove any traveler from a tour for disruptive or inappropriate behavior without a refund.
8. Privacy Policy
We collect and use personal data in accordance with our Privacy Policy [Link to Privacy Policy].
9. Intellectual Property
All content on our website (text, images, logos) is our property and cannot be used without permission.
10. Governing Law
These Terms and Conditions are governed by the laws of [Your Country/State].
Any disputes will be resolved in the courts of [Your Jurisdiction].
11. Contact Information
For any inquiries regarding these Terms and Conditions, contact us:
Email: [email protected]
Phone: +94 76 576 6205
Address: Colombo, Sri Lanka.